Terms & Conditions
Effective Date: 03/08/2026
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These Terms & Conditions apply to all classes, programmes, events, holiday camps, productions, workshops, private lessons, Spotlight Sessions, Student Helper Programme, Limitless Performance Teams, merchandise, uniform purchases and any other services provided by Chloe Colman trading as Colman Creative Academy ("CCA", "we", "our" or "us").
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By registering yourself or your child with Colman Creative Academy, booking an activity or purchasing goods or services from us, you agree to these Terms & Conditions together with our Privacy Policy and any programme-specific rules or guidance.
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If you do not agree with these Terms, you should not register or make a booking.
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1. Definitions
For the purpose of these Terms:
Academy means Colman Creative Academy.
Student means the child or young person attending our activities.
Parent means the parent, legal guardian or person with parental responsibility who registers the student.
Member means a student enrolled on a regular Academy programme.
Experience Pass means our introductory trial programme for eligible new and returning students.
JackRabbit means our student management and parent portal system.
Parent Portal means the JackRabbit Parent Portal and App.
CCA App means the Colman Creative Academy Parent App.
Production means any performance, showcase, theatre production or presentation organised by CCA.
Holiday Camp means any school holiday activity organised by CCA.
Programme means any structured activity including, but not limited to, Academy classes, Student Helper Programme, Limitless Performance Teams, Private Lessons and Spotlight Sessions.
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2. Joining the Academy
2.1 Experience Pass
The Experience Pass is designed to help new families experience Colman Creative Academy before joining.
The Experience Pass is available to:
• New students.
• Returning students who have not attended CCA for at least six months.
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Current members wishing to explore another class should contact us by email. Where appropriate, we will usually arrange a complimentary trial class instead.
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The Experience Pass allows attendance at one suitable class of each eligible Academy type during one selected Academy week (Thursday to Sunday).
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Classes remain subject to:
• age requirements
• ability
• safety
• suitability
• available places
The Experience Pass excludes:
• Private Lessons
• Spotlight Sessions
• Student Helper sessions
• Limitless auditions and training
• workshops
• events
• productions
• one-off activities
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The advertised Experience Pass price applies at the time of booking. Promotional offers may reduce this price.
Experience Passes are non-refundable.
Before the first booked class begins, the Experience Pass may be transferred once to another Academy week.
Individual classes may be amended with at least 24 hours' notice, subject to availability.
Where CCA is informed before the class starts, one missed class may normally be rearranged within 14 days.
Unexplained non-attendance will not receive a replacement class.
If CCA cancels a class, we will offer an alternative wherever possible. If no suitable alternative is available within 14 days, the remaining entitlement will stay available until the next suitable session.
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2.2 Registration and Enrolment
All students must complete the required registration process before attending.
Parents must provide accurate:
• parent and student details
• emergency contacts
• medical information
• allergy information
• additional support requirements
• collection information
• required permissions and consents
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Parents must notify CCA immediately if any information changes.
Where relevant, parents must provide details of:
• court orders
• custody arrangements
• collection restrictions
• safeguarding information affecting collection arrangements
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CCA reserves the right to refuse or delay enrolment until all required information has been received.
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Acceptance into any programme remains subject to:
• available places
• age
• ability
• suitability
• health and safety considerations
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CCA makes the final decision regarding student placement.
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Registration is complete only once all required forms have been completed and any applicable payments have been received.
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2.3 Enrolment Fee
Students joining the Academy are required to pay a one-off Enrolment Fee.
The standard Enrolment Fee is £20.
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This fee includes:
• administration and registration
• Academy joining process
• personalised Academy bag
• joining gifts and welcome resources
• portal and app access
The Enrolment Fee applies once when joining the Academy.
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Students transferring between Academy classes do not pay another Enrolment Fee.
If a student leaves the Academy and later rejoins, a new Enrolment Fee will apply.
The Enrolment Fee is normally non-refundable once registration has been processed, except where required by law.
Students joining part way through a month will pay:
• the Enrolment Fee; and
• a pro-rata tuition payment covering lessons until their first regular monthly payment.
These payments must be received before the student's first regular class.
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2.4 New Student Journey
To help every student settle confidently into Academy life, CCA operates a structured onboarding programme.
During the first six weeks, this may include:
• welcome resources
• student photograph
• Parent Portal setup
• Performer ID creation
• Parent App guidance
• closed Facebook group access where applicable
• class introduction video
• personalised achievement rewards
• personalised "Just to Say" card
Parents are responsible for completing any requested actions to allow onboarding to be completed successfully.
2.5 Ages and Suitability
Minimum ages vary between programmes and are published on the relevant class, programme or booking page.
Admission may also depend upon:
• ability
• physical readiness
• maturity
• previous experience
• health and safety
CCA reserves the right to recommend an alternative class where we believe it better suits the student's development.
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Limitless Performance Teams are audition only.
Student Helper applications open from age 12, with practical placements available from age 13 subject to obtaining any required Council Work Permit.
Holiday Camp age ranges vary depending on each individual camp.
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3. Membership
3.1 Monthly Tuition
Academy tuition covers 35 taught sessions per academic year.
To make payments consistent throughout the year, annual tuition is divided into 12 equal monthly instalments, including during school holidays and throughout August.
Monthly instalments do not represent the exact number of lessons delivered during that calendar month.
Tuition is collected on the 1st of each month using recurring card payments processed through JackRabbit.
Parents are responsible for maintaining a valid payment card on their account.
Where JackRabbit indicates an expired payment card, CCA will normally attempt to contact the family before the next payment is due.
3.2 Legacy Sibling Discount
A 5% sibling discount is available only to eligible families who qualified before 1 August 2026.
The discount:
• applies only while continuous Academy membership is maintained
• ends if the eligible student leaves and later rejoins
• applies only to regular Academy tuition
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The discount does not apply to:
• Enrolment Fees
• Limitless
• Holiday Camps
• Events
• Productions
• Private Lessons
• Spotlight Sessions
• Merchandise
• Uniform
• Additional charges
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3.3 Failed and Late Payments
If a recurring payment fails, CCA will contact the parent or account holder to request payment.
If payment remains outstanding after 48 hours, a £2.50 late payment fee will be added to the account.
If payment remains outstanding after 7 days, a further £7.50 late payment fee will be applied, bringing the total late payment fees to £10.00.
Late payment fees form part of the outstanding balance and must be paid alongside the overdue tuition.
If an account reaches 14 days overdue and no agreed payment plan or meaningful communication has been received, Chloe Colman will review the account individually.
CCA does not automatically suspend attendance because of an overdue payment.
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Following review, CCA may:
• continue tuition while payment is resolved
• temporarily suspend attendance
• agree a payment plan
• end the student's enrolment
• take reasonable steps to recover outstanding fees
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Each situation is considered individually and confirmed in writing.
Payment plans are available only with written approval from Chloe Colman.
If an agreed payment plan is missed, the account will normally return to the standard overdue payment process unless otherwise agreed.
3.4 Tuition Reviews
CCA reviews tuition fees annually.
Where regular tuition prices change, families will normally be notified by 31 July, with new prices taking effect from 1 September.
Any future changes will be communicated in advance.
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3.5 Leaving the Academy
Parents wishing to leave the Academy must provide one full calendar month's written notice by email to:
Notice begins when the email is received.
CCA will confirm:
• the student's final attendance date
• the final payment date
• any outstanding balance
Monthly tuition remains payable throughout the notice period.
Outstanding balances remain payable after leaving and continue to follow the Academy's late payment procedure.
3.6 Class Transfers
Students may transfer to another suitable Academy class without paying another Enrolment Fee.
Transfers remain subject to:
• availability
• age requirements
• ability
• suitability
• health and safety
Where tuition differs between classes, CCA will calculate any necessary pro-rata adjustment.
CCA may also recommend or require a class transfer where this better supports the student's:
• development
• progression
• safety
• wellbeing
• long-term success
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CCA reserves the right to make reasonable changes to:
• teachers
• assistants
• venues
• teaching rooms
• lesson times
• timetables
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Where a class closes due to insufficient numbers or operational reasons, CCA will offer a suitable alternative wherever reasonably possible.
If no suitable alternative exists, parents may leave without serving an additional notice period for that class, and any undelivered tuition will be refunded or credited as appropriate.
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4. Attendance
4.1 Arrival
Students should arrive approximately five minutes before their class begins.
Parents or carers must not leave a child until registration has opened and a responsible member of the CCA team has accepted responsibility for the student.
CCA's duty of care begins only when the student has been formally received by a member of staff.
Students arriving after the warm-up has started may be recorded as late.
Where a safe warm-up cannot be completed, teachers may restrict participation or require the student to observe part or all of the lesson.
4.2 Absence
Parents should report all absences using the JackRabbit Parent Portal wherever possible.
Student absence does not normally entitle the family to:
• refunds
• credits
• replacement classes
If a student misses two consecutive classes without prior notification, CCA may contact the family to check on the student's wellbeing.
4.3 Illness
Students should not attend when suffering from any contagious illness or where they are not well enough to participate safely.
Students experiencing vomiting or diarrhoea must remain away from CCA activities until 48 hours after the final episode.
CCA reserves the right to refuse attendance where participation may place the student or others at risk.
4.4 Observation
Students unable to participate may attend as an observer where appropriate.
Parents should notify CCA before the class wherever possible.
Teachers will provide suitable observation activities where appropriate.
Students within ColmanICONS may also be provided with structured observation tasks to support continued learning.
Observation does not replace practical participation and does not qualify for a replacement lesson.
4.5 Early Collection
Parents should notify CCA before class if a student needs to leave early.
Early departures are recorded within the Academy's attendance records.
Students will only be released to authorised collectors in accordance with CCA's collection procedures.
4.6 Teacher Absence, Cancellations and Severe Weather
CCA will always attempt to provide an appropriately qualified replacement teacher where possible.
Where cover cannot reasonably be arranged, CCA may:
• provide a replacement lesson
• rearrange the session
• offer an online alternative
• provide an account credit where appropriate
Families will be informed as soon as reasonably practicable.
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Where severe weather, venue closure or another unforeseen circumstance affects normal operations, CCA may:
• change venue
• amend lesson times
• provide online teaching
• rearrange sessions
Where a substantially equivalent alternative is offered and the student chooses not to attend, this will be treated as an ordinary absence.
Where no substantially equivalent service can be provided, CCA will offer either an alternative lesson or an appropriate account credit.
4.7 Collection
Parents must collect students promptly at the end of each activity.
If delayed, parents should contact CCA as soon as possible.
Where another authorised adult is collecting, parents should notify CCA in advance wherever possible.
CCA operates a permanent Collection Code system.
Collection Codes may be used during:
• Academy classes
• Holiday Camps
• Productions
• Events
• Workshops
Parents are responsible for keeping Collection Codes confidential and sharing them only with trusted authorised collectors.
CCA reserves the right to request photographic identification or contact a parent before releasing a child, even where the correct Collection Code has been provided.
CCA may delay collection where safeguarding concerns exist.
CCA's responsibility ends once the student has been properly signed out or released to an authorised collector.
Students aged 14 years and over may leave independently unless parents have instructed otherwise.
Students aged 13 years and under may leave independently only where written parental permission has been provided by email and recorded on the student's account.
Parents may amend or withdraw this permission at any time by emailing CCA.
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4.8 Late Collection
Late collection places additional staffing responsibilities on CCA.
A late collection fee of £5.00 for each started 15-minute period may be charged.
Where delays arise from genuine emergencies or exceptional circumstances, Chloe Colman may waive the fee at her discretion.
5. Behaviour
5.1 Student Behaviour
CCA aims to provide a welcoming, supportive and inclusive environment where every student can learn safely.
Students are expected to:
• treat others with kindness and respect
• follow staff instructions
• use equipment safely
• look after Academy property
• avoid behaviour that disrupts learning
Bullying, discrimination, intimidation, harassment or behaviour that deliberately excludes or upsets others will not be tolerated.
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CCA uses a progressive behaviour system to help students understand expectations and make positive choices.
Green Behaviour
Minor behaviour issues are normally managed through verbal reminders.
Routine Green reminders are not formally recorded.
Amber Behaviour
Where behaviour continues or safety becomes affected, students may receive an Amber consequence.
This may include:
• temporary removal of equipment
• a five-minute reset
• supported reflection before rejoining the activity
Repeated Amber incidents are recorded.
Three Amber incidents within one half term will normally result in communication with parents and a review of appropriate support.
Red Behaviour
Serious or unsafe behaviour may result in immediate removal from the activity.
Parents will normally be informed the same day.
Depending on the circumstances, CCA may implement:
• additional support strategies
• behaviour agreements
• temporary suspension
• removal from specific activities
• permanent removal from the Academy
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All decisions are made by Chloe Colman after considering the seriousness of the incident, the student's needs, the safety of others and the overall circumstances.
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5.2 Parent and Visitor Behaviour
We are committed to maintaining a welcoming, safe and respectful environment for every student, family, member of staff, volunteer and visitor.
Parents, carers and visitors are expected to treat everyone with courtesy and respect at all times.
The following behaviour is not acceptable:
• abusive, threatening or intimidating behaviour
• aggressive or confrontational conduct
• discrimination or harassment
• bullying, whether in person or online
• deliberately disrupting classes or events
• challenging or disciplining another child
• physical punishment on CCA premises
• damage to Academy or venue property
• smoking or vaping inside Academy-controlled areas
• being under the influence of illegal drugs
• consuming alcohol where this is not authorised by CCA
Parents are responsible for supervising younger siblings whilst waiting before or after classes.
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Depending on the seriousness of the incident, CCA may:
• issue a verbal or written warning
• restrict communication to written correspondence
• ask an individual to leave the venue
• suspend or terminate Academy membership
• refuse entry to future activities
• involve safeguarding agencies, the venue, or the police where appropriate
Parents may also be responsible for the reasonable cost of repairing or replacing property deliberately or carelessly damaged by themselves or their child.
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6. Holiday Camps
6.1 Bookings
Holiday Camp places are booked through the official CCA booking system.
Each child attending must have a completed booking form before attending.
Bookings may include:
• General paid places
• HAF-funded places
• Childcare-provider funded places
General bookings must be paid in full at the time of booking unless otherwise stated.
Each Holiday Camp has its own published age guidance and suitability requirements.
Parents must complete the required Holiday Camp Waiver before leaving their child.
CCA reserves the right to refuse attendance where essential forms or information have not been received.
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6.2 Cancellations and Transfers
Parents cancelling 14 days or more before the Holiday Camp starts will receive a refund less a £10 administration fee per booking.
Where cancellation takes place within 14 days of the Holiday Camp, refunds will not normally be available.
However, if CCA is able to fill the cancelled place, a refund will be issued less the £10 administration fee.
Bookings may be transferred to another available Holiday Camp within the same school holiday period provided:
• at least 14 days' notice is given
• places remain available
• the transfer is for the same child
Transfers cannot normally be made to another child.
If CCA cancels a Holiday Camp, parents may choose either:
• a full refund; or
• an available alternative Holiday Camp during the same holiday period.
Reasonable changes to venues, schedules or activities do not automatically entitle parents to a refund where the overall service remains substantially the same.
6.3 HAF Bookings
Parents booking through the Holiday Activities and Food (HAF) programme must provide accurate eligibility information.
CCA reserves the right to:
• verify eligibility
• refuse ineligible bookings
• charge the standard booking fee where incorrect information has been provided
Parents remain responsible for ensuring funded bookings remain within any entitlement provided by the relevant Local Authority.
6.4 Childcare Provider Payments
Where a childcare provider is being used, parents remain responsible for ensuring payment is authorised correctly.
If payment is declined or not received from the childcare provider, responsibility for the outstanding balance transfers to the parent or guardian.
6.5 Medical Information and Additional Support
Parents must provide accurate information about:
• medical conditions
• allergies
• dietary requirements
• disabilities
• additional support needs
• SEND requirements
• emergency medication
Where appropriate, Chloe Adams will contact parents before the Holiday Camp to discuss any support arrangements.
Parents should provide a current EHCP where one exists and where it may help us provide appropriate support.
CCA may prepare:
• individual care plans
• medication plans
• risk assessments
• reasonable adjustment plans
Where reasonable adjustments cannot safely meet a child's needs, CCA reserves the right to decline or modify attendance after discussion with the family.
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Emergency medication must:
• be supplied in its original labelled packaging
• be within its expiry date
• be accompanied by written administration instructions
All medication administered by CCA is recorded.
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CCA aims to provide a nut-aware environment. However, we cannot guarantee that Holiday Camps are completely nut-free.
At least one appropriately qualified Paediatric First Aider will normally be present throughout Holiday Camps.
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6.6 Behaviour During Holiday Camps
The Academy Behaviour Policy applies throughout all Holiday Camps.
Where behaviour places the child, other attendees or staff at risk, parents may be contacted and asked to collect their child early.
Serious or repeated unsafe behaviour may result in removal from the Holiday Camp without refund.
Parents must remain contactable throughout the day.
6.7 Collection
CCA's Collection Code system applies throughout Holiday Camps.
Only authorised collectors may collect a child.
Late collection charges of £5 per started 15-minute period apply in accordance with Section 4 of these Terms.
6.8 Photography
Photography permissions for Holiday Camps are completed separately through the Holiday Camp Waiver.
Where attendee photograph folders are shared, access is restricted to participating families.
Photographs remain available for approximately 30 days unless otherwise stated.
Parents must not publicly share identifiable photographs of other children without appropriate permission.
7. Events, Workshops and Productions
7.1 Events and Workshops
Places for events and workshops are confirmed once:
• the booking form has been completed; and
• full payment has been received.
Unless otherwise stated:
• cancellations made 14 days or more before the event receive a refund less a £10 administration fee;
• cancellations made within 14 days are non-refundable unless the place is successfully filled.
Where CCA fills the cancelled place, a refund less the £10 administration fee will normally be issued.
Bookings cannot normally be transferred to another child or another event.
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If CCA cancels an event, parents may choose either:
• a full refund; or
• an alternative event where available.
7.2 Productions
Production registration takes place through the designated JackRabbit registration process.
Participation may involve additional charges, including but not limited to:
• Production Registration Fees
• Costume Charges
• Show Boxes
• Merchandise
• Additional rehearsals
• Photography and video products
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Payment deadlines will be published on the Production Timeline.
Parents are responsible for meeting all published payment deadlines.
If payments remain outstanding, CCA will issue reminders before considering further action.
Once CCA has committed production costs—including ordering costumes, personalised merchandise or venue services—those costs become non-refundable.
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If a student withdraws after costs have been committed, outstanding committed costs remain payable.
Before costs have been committed, Chloe Colman may, at her discretion, approve a full or partial refund.
Illness, injury or personal circumstances do not automatically create an entitlement to a refund of committed production costs.
If CCA cancels an entire production, parents will receive refunds for recoverable, undelivered services.
Any personalised items already produced will remain the property of the family and are not refundable.
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7.3 Costumes, Performer IDs and Collections
Parents are responsible for submitting all requested costume sizes and information by the published deadlines.
Where sizing information has not been received, CCA will issue a reminder. If no response is received within seven days, CCA may estimate the student's size after consulting the student where appropriate.
CCA cannot accept responsibility for incorrect sizing where inaccurate or late information has been provided by the parent.
Parents may be responsible for additional costs resulting from incorrect sizing information or missed deadlines.
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Students participating in productions will receive a Performer ID.
The Performer ID contains:
• the student's name
• student photograph
• unique Check In Pointe QR code
The QR code can only be accessed by authorised CCA staff using approved systems.
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Students normally wear their Performer ID on their Academy lanyard. During productions, the Performer ID will be transferred to the appropriate coloured chaperone lanyard.
Show lanyards remain the property of CCA and must be returned after the final performance.
Students retain their Performer ID card unless otherwise advised.
The Academy Collection Code system applies throughout all productions.
Students will only be released in accordance with CCA's safeguarding and collection procedures.
Audience ticket purchases are subject to the conditions published by TryBooking at the time of purchase.
Photography and filming permissions for productions are managed separately through the Production Consent process.
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8. Private Lessons and Spotlight Sessions
8.1 Regular Private Lessons
Private Lesson requests are submitted using the Academy enquiry process.
Submitting a request does not guarantee availability or confirm a booking.
Lessons are confirmed only after approval by Chloe Colman and registration within JackRabbit.
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Regular Private Lessons currently consist of:
• one-to-one tuition
• 30-minute sessions
• fortnightly attendance
• 18 lessons per academic year
• 12 equal monthly payments
Current tuition is £45 per month.
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Students joining CCA solely for Private Lessons will also pay the standard Academy Enrolment Fee.
Private Lessons continue until cancelled with one full calendar month's written notice.
Parents giving seven or more days' notice may request that a lesson is rearranged where availability allows.
Requests made with fewer than seven days' notice, or failure to attend, will normally be treated as the lesson having been used.
Students may rearrange up to four Private Lessons during each academic year.
Lessons cancelled by CCA do not count towards this allowance.
Late arrival does not extend the scheduled lesson time.
A responsible adult aged 18 or over must remain within the building throughout the lesson, this is usually a CCA team member.
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8.2 Spotlight Sessions
Spotlight Sessions are one-off coaching sessions focusing on an individual student's goals.
Bookings are requested through JackRabbit Appointments and remain pending until approved by Chloe Colman.
Approval will normally be provided within 48 hours.
The current Spotlight Session fee is £35.
Payment must be received before the lesson begins.
Unpaid appointments may be cancelled and offered to another student.
Cancellation terms are:
• Seven or more days' notice – full refund or one free rearrangement.
• Between seven days and 48 hours – 50% refund.
• Less than 48 hours' notice or failure to attend – no refund.
Where CCA cancels a Spotlight Session, parents may choose either:
• a full refund; or
• a replacement appointment.
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Spotlight Sessions are available to both Academy members and non-members.
A responsible adult aged 18 or over must remain within the building throughout the appointment.
9. Student Helper Programme
The Student Helper Programme provides structured leadership and practical training for young people wishing to develop skills within the Academy.
Application does not guarantee acceptance.
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Applicants must demonstrate appropriate:
• maturity
• reliability
• attendance
• behaviour
• communication
• suitability for the programme
Applications may be accepted from students aged 12 years and over.
Practical placements begin from age 13 and are subject to any required Council Work Permit.
The Programme includes:
• fortnightly theory sessions
• supervised practical placements
• CPD-accredited training
• leadership development
• Bronze, Silver and Gold awards
• Annual Student Helper Retreat
The current registration fee is £35, which includes programme resources and welcome items.
Ongoing tuition is currently £11 per month, collected over 12 equal monthly instalments.
Programme clothing must be worn whenever requested.
The Student Helper Theory Manual remains the property of Colman Creative Academy.
Reasonable replacement costs may be charged if it is lost or deliberately damaged.
Student Helpers are expected to:
• attend theory sessions regularly
• notify CCA if unable to attend practical placements
• behave professionally
• maintain confidentiality
• follow staff instructions
• act as positive role models
Student Helpers remain learners and are never placed in sole charge of children.
They must not:
• supervise independently
• administer medication
• investigate safeguarding concerns
• manage complaints
• release children
• access confidential information unless required for their role
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Photography or video recording may only be undertaken when authorised by CCA using approved business equipment.
CCA may suspend or remove a Student Helper from the programme where this is necessary for safeguarding, safety, attendance, conduct, confidentiality or failure to meet programme expectations.
Participation in the Student Helper Programme does not create any employment relationship or guarantee future employment.
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10. Limitless Performance Teams
Limitless Performance Teams are CCA's auditioned performance companies.
Entry is by annual audition.
Submitting an audition registration does not guarantee acceptance.
Selection decisions are made by Chloe Colman and are final.
Students accepted into Limitless must remain enrolled in at least one eligible Academy dance class throughout their membership.
Acceptance into Limitless represents a commitment for the full academic year.
Current tuition is £38 per month, collected over 12 equal monthly instalments.
Parents choosing to withdraw early may be charged the published £50 early withdrawal fee.
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CCA may waive this fee where exceptional circumstances apply, including:
• serious illness
• significant injury
• relocation
• other circumstances considered reasonable by Chloe Colman
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Current month's tuition and committed competition, costume or event costs remain payable where applicable.
Students are expected to maintain at least 80% attendance.
Attendance below this level will normally result in an individual review rather than automatic removal.
Students are expected to attend all compulsory rehearsals, performances and competitions unless agreed otherwise.
Community performances remain encouraged but may be optional where stated.
Where choreography is missed through absence, students are expected to catch up using approved Academy resources and complete any required home practice.
CCA reserves the right to remove a student from an individual routine where insufficient rehearsal attendance would compromise safety, performance quality or the experience of other team members.
Students unable to participate due to injury are encouraged to continue attending rehearsals as observers where medically appropriate.
The official Limitless Team Jacket forms part of the required uniform and should normally be purchased by the published deadline.
Parents experiencing financial hardship are encouraged to speak to Chloe Colman confidentially so that suitable support can be explored where possible.
Where Technique Lab forms part of an individual student's development pathway, attendance may be required as a condition of their place within Limitless. Technique Lab is charged separately.
Transport arrangements for competitions, performances and external events will be communicated in advance and may vary depending on the event.
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11. Uniform and Online Shop
11.1 Uniform Requirements
Students are expected to wear the correct Academy uniform and appropriate footwear for their class.
Uniform requirements vary between programmes and are published within the Academy App and on the relevant class pages of our website.
Parents are responsible for ensuring students arrive dressed appropriately for their class.
Where a student joins the Academy for the first time, uniform should normally be ordered within three weeks of enrolment.
Whilst waiting for an order to arrive, students should wear safe clothing that closely matches the required Academy uniform.
CCA reserves the right to restrict participation where clothing, jewellery, hair or footwear creates a safety risk.
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11.2 Ordering Uniform
Uniform and merchandise can be ordered through the Academy website or any other ordering process approved by CCA.
All items are produced specifically for each individual order, including items that are not personalised with a student's name.
Parents are responsible for checking:
• garment sizes
• colours
• spelling of personalised names
• quantities ordered
before completing their purchase.
Orders are normally completed within two to three active Academy weeks, excluding Academy closures and holidays.
Delivery times are estimates and may vary during busy periods.
11.3 Cancellations and Returns
Because Academy uniform is made specifically for each order, orders cannot normally be cancelled once production has begun.
Parents may cancel an order before production starts.
Nothing within these Terms affects your statutory rights under the Consumer Rights Act 2015.
If an item is faulty, damaged or does not match the order placed, CCA will normally offer:
• repair
• replacement
• or another appropriate remedy.
CCA cannot accept responsibility for incorrect sizes or personalised spelling where the information supplied during ordering was incorrect.
11.4 Collection
Uniform orders are collected from Academy venues unless alternative arrangements have been agreed.
Parents will normally be notified when an order is ready.
If an order remains uncollected after repeated collection attempts, CCA may move the order into secure storage.
Collection can then be arranged by contacting the Academy.
11.5 Pre-Loved Uniform
CCA may assist families by advertising pre-loved uniform within official Academy community groups.
CCA acts only as a facilitator.
The sale remains entirely between the buyer and seller.
CCA accepts no responsibility for the condition, quality or payment relating to pre-loved items.
12. Photography and Media
CCA enjoys celebrating student achievements through photography and video while respecting every family's preferences.
Parents can separately manage permissions for:
• internal Academy use
• closed parent groups
• public website
• social media
• productions
• Holiday Camps
Parents may update their preferences at any time.
Withdrawal of permission will not normally affect material that has already been lawfully published before the request was received.
Parents and audience members may photograph or film only where permission has been given by CCA.
Photography or filming must never interfere with safeguarding arrangements or the enjoyment of other audience members.
Photographs or videos containing identifiable images of other children must not be shared publicly without appropriate consent.
13. Health, Safety and Safeguarding
The safety and wellbeing of every child remains our highest priority.
Parents must provide accurate information regarding:
• medical conditions
• allergies
• injuries
• disabilities
• additional support needs
• emergency contacts
Parents must notify CCA promptly whenever this information changes.
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Where emergency medication is required, it must accompany the student whenever attending Academy activities.
Medication should be supplied:
• in its original packaging
• clearly labelled
• within its expiry date
• together with any required written instructions.
CCA may request written medical clearance before a student resumes practical activity following significant illness or injury.
CCA operates comprehensive safeguarding procedures.
Safeguarding concerns may be recorded and shared with appropriate authorities where required to protect a child or comply with legal obligations.
Parents must inform CCA of any relevant:
• court orders
• custody arrangements
• collection restrictions
that affect the student's attendance.
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Students must follow all health and safety instructions issued by Academy staff.
Acrobatic, aerial and circus skills should never be practised outside appropriately supervised environments unless specifically instructed by CCA.
14. Liability
Dance, theatre, circus and acrobatic activities involve an inherent level of physical risk.
Whilst CCA takes reasonable steps to provide a safe environment, participation is entirely voluntary.
Nothing within these Terms limits or excludes liability where this would be unlawful, including liability for death or personal injury caused by negligence or for fraud.
CCA is not responsible for injuries resulting from activities undertaken outside Academy sessions without appropriate supervision.
Parents should avoid bringing valuable personal belongings to classes and events.
Whilst reasonable care is taken, CCA accepts no responsibility for loss, theft or damage to personal belongings unless caused by our negligence.
Parents may be responsible for the reasonable cost of repairing or replacing property deliberately or carelessly damaged by themselves or their child.
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During circumstances beyond our reasonable control, including severe weather, venue closures or other unavoidable disruption, CCA may:
• change venue
• amend timetables
• provide online alternatives
• rearrange sessions
• offer account credit where appropriate
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15. Complaints
CCA welcomes feedback and aims to resolve concerns promptly, fairly and professionally.
Minor concerns can usually be raised directly with a member of the Academy team.
Formal complaints should be submitted by email to:
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We aim to:
• acknowledge formal complaints within one working day
• provide a full response within five working days wherever reasonably possible
Some matters may require additional investigation and therefore take longer to resolve.
Safeguarding concerns will always follow the Academy's safeguarding procedures and may be referred to the appropriate external agencies.
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16. Parent Portal, Systems and Communications
CCA uses JackRabbit as its primary management system.
Parents are responsible for ensuring their Parent Portal information remains accurate and up to date.
Parents should:
• maintain current contact information
• keep payment details current
• report suspected unauthorised access
• check emails regularly, including spam folders
• enable relevant notifications within the Parent Portal and Academy App
Official Academy communications may be sent by:
• email
• Parent Portal
• Academy App
• SMS where appropriate
Closed Facebook Groups are provided as an additional community resource but should not be relied upon as the sole source of important Academy information.
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17. Intellectual Property
All choreography, lesson plans, class resources, training manuals, written materials, videos, music edits, branding, logos and other Academy content remain the intellectual property of Colman Creative Academy unless otherwise stated.
These materials may not be:
• copied
• reproduced
• distributed
• uploaded online
• taught elsewhere
• sold
• adapted
without prior written permission from CCA.
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18. General Terms
These Terms & Conditions should be read alongside our:
• Privacy Policy
• Cookie Policy
• Academy Policies
CCA may update these Terms from time to time to reflect changes in legislation, Academy procedures or the services we provide.
Where significant changes are made, families will be notified using our normal communication channels.
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If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.
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These Terms & Conditions are governed by the laws of England and Wales.
Contact Us
Colman Creative Academy
Chloe Colman
Trading as Colman Creative Academy
📧 team@colmancreative.co.uk
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